Terms and Conditions
Rates include all expenses for best available accommodation and table d’hôte meals, vehicle and driver for the intended itinerary, ranger/guides where necessary, entrance fees to National Parks and Game Reserves. All expenses of a personal nature such as Visas, beverages, laundry, airport tax, tips, etc are excluded. Single rooms or rooms with private bath cannot be guaranteed, especially within the Parks. All prices quoted are based on tariffs and exchange rates applicable at the time of printing and are subject to alteration without notice.
A deposit of 25% is required on booking of any travel arrangement; the balance is to be paid 30 days before commencement of the tour. Payment in full is required where bookings are made less than 30 days before the tour begins. The deposit may be forfeited in case of cancellations and amendments. Regrettably, failure to make deposits or payments on time will result in the cancellation of your booking, and cancellation fees will apply.
WHAT IS INCLUDED IN THE TOUR FEE
For your convenience, nearly all essential items and services are covered by the price of the tour. This includes all accommodation as indicated in the tour itinerary, food (three meals per full tour day), many non-alcoholic drinks, ground transportation, internal flights (Where asked for), airport transfers, tour leader services/local guides, all park entrance fees, and a bird list.
WHAT IS NOT INCLUDED
The following are not included in the price of the tour: International flights, extra drinks, alcoholic beverages, snacks, laundry service, telephone calls, items of a personal nature, tips, travel insurance, airport taxes, visa and passport fees, vaccination fees, and excess baggage charges, gratitude to your driver guide/bird guide.
CANCELLATIONS BY YOU
If you need to cancel your booking, you must inform us immediately via email or fax and we will confirm the cancellation. Based on the date that we receive your cancellation notice, the following cancellation fees will apply per person:
90 days or more prior to the first day of the tour: The deposit or $400, whichever is less.
Between 60 and 89 days prior to the first day of the tour: The deposit.
Between 45 and 59 days prior to the first day of the tour: 50% of the tour cost.
Less than 45 days prior to the first day of the tour: 100% of the tour cost.
Please note that bank charges are deducted from the refund you receive.
CANCELLATIONS BY Nature's Wonderland Safaris
At time of printing, we have never had to cancel anyone’s reservation. We will try to run a tour even if few people have signed up, and sometimes at a loss to us. However, for some tours we simply cannot operate them without a certain minimum number of bookings, and if we fail to reach that number we will be forced to cancel the tour. If this should happen, you will receive a full refund of any payment made as well as a 10% discount on your next Birding or Wildlife tour. We will also pay any bank fees incurred in refunding your money.
If circumstances beyond our control force us to cancel a tour, in whole or in part, such as natural disaster, civil unrest, or war, then we will attempt to refund as much of the tour fee as possible. However, we cannot guarantee a full refund.
TRANSPORTATION & DRIVER/GUIDES
Transportation will be either on minibuses, Micro-buses, Toyota Land cruiser, Land-rover station wagons will be provided according to the route and number of participants. Trained English-speaking African driver guides are provided unless any passenger specially requests a professional courier in our wildlife safaris, in which case an extra charge will be levied. Please NOTE that none of our birding safaris that can leave without an expert ornithological safari guide under all circumstances unless the clients request themselves not to have one.
We strongly recommend that you purchase travel and trip cancellation insurance. We also recommend that you arrive the day before the start of the tour in case you have problems with delayed flights or lost luggage. If you do suffer a delay and the tour has to leave without you, we will do our utmost to get you onto the tour as quickly as possible, though this may involve additional costs. We cannot give any refund for unused accommodation or transportation.
You are responsible for booking and paying for your own international flights to the starting city of the tour and returning from the ending city of the tour. In most cases this is the same city. If you are unsure about flight numbers, airlines, dates, or times, please contact our office for help. Once you have your final flight details, please email or fax this information to our office.
PASSPORTS AND VISAS
Please ensure that you have a passport that is valid for at least six months past the ending date of the tour. You are responsible for obtaining a passport and any required visas for the countries you will travel to. The table on the next page gives visa requirements for some nationalities.
You should receive vaccinations for any serious diseases present in the areas you will visit, and take malaria prevention tablets if deemed necessary. While we can assist you in determining which vaccinations and prevention measures are necessary, you are responsible for making sure you have them before the tour. The table on the next page lists recommended prevention measures for each of our tours.
CHANGES IN THE TOUR ITINERARY
Occasionally we make changes to our published tour itineraries. We normally do this to improve the quality of the tour and in most cases the price will remain the same. Should we choose to make major changes that cause the itinerary and/or the price to change substantially, we will contact you to let you know exactly what has changed and why, and should you desire you may cancel your trip without penalty.
In rare instances, events beyond our control such as flight cancellation, natural disaster, road or airport closure, or civil unrest, force us to make major changes that could cause the itinerary and/or price to change substantially. Should this happen, we will contact you and explain exactly what has happened and what changes are necessary. You may choose to cancel your tour, and we will attempt to refund as much as the tour fee as possible, but we cannot guarantee a full refund. If you choose to continue with the tour, then you must pay any additional costs incurred by the change in itinerary.
Tipping is an extremely personal and sensitive topic. You should not feel obligated to tip anyone, though if you feel you have received exceptional service by a tour leader, local guide, driver, cook, or anyone else, you may choose to do so. While tips are not included in the tour fee, you will never be told to tip anyone.
If you are a smoker, we ask that you respect the desires of non-smokers to be in a smoke-free environment. Do not smoke in vehicles, restaurants, or anywhere else where your smoke could offend other tour participants. .
If you have a serious medical condition that may affect your ability to participate in the tour, or if you have any special health requirements that the tour leader should be aware of, please inform us when you make your booking.
Any personal information you send us will be used only for running the tour you have booked on. We will never give or sell your information to third parties.
ALTERATIONS TO TOURS
The Company reserves the right to alter arrangements of the route or to cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which event an equitable amount will be refunded.
The Company and its agents act only as agents of the passenger in all matters relating to tours. The appropriate law of the country in which the tour takes place dictates the Company's liability to passengers. However, the Company accepts no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever.
HEALTHY & INSURANCE
We strongly recommend and advice that every traveler should have a sound health as well as travel Insurance and health insurance while taking any safari. Although we can be able to arrange that with the AAR Healthy Service (Flying Doctors in East Africa), in case of any Healthy Emergence problem that may occur at an extra cost upon what the safari may be quoted.
When planning your trip, you should be aware that prices vary depending on the time of year. In general the seasons are as follows:
HIGH SEASON STARTS: 01/01/2012 - 31/03/12 and between 01/07/2012/12- 31/12/2012/2012
LOW SEASON STARTS: 01/04/2012- 30/06/12
Within the above time frames, depending on the dates of travel, Easter and Christmas supplements may be applicable. Send us your itinerary and we will do the rest. We'll check out your route and advice of any recent changes in the road conditions or any changes to hotels and lodges.